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Terms & Conditions | Policies

Age Policy

YOU MUST BE AT LEAST 19 YEARS OF AGE TO ENTER THIS SITE.

Bowtiecigar.com requires that all users of the site be at least 19 years old or older to purchase tobacco products. All Purchasers of Cigars or any other tobacco related products will be required to certify that they are at least 19 years of age or older prior to completing a purchase. Bowtiecigar.com reserves the right to cancel any transaction at its sole discretion whether or not it reasonably believes that a purchase is being made by or on behalf of someone under the age of 19.

SURGEON GENERAL WARNING

“Cigars Are Not A Safe Alternative To Cigarettes.”

TRADEMARK AND COPYRIGHT

Bow Tie Cigar Company, LLC and any relevant third parties reserve all rights to the text, images, data, audio and video clips, and other content on the site. You are prohibited from copying, distributing, transmitting, downloading, modifying, or otherwise using the contents of the Site without the express prior written permission of Bow Tie Cigar Company, LLC.

All brands offered by bowtiecigar.com are the property of its registered trademark owners. Other featured words or symbols, used to identify the source of goods and services, are the trademarks of their respective owners.

Privacy Policy

All of the information we collect via this web site is used exclusively for the purpose of fulfilling our customers' orders, managing their accounts, and to inform customers directly about site updates and periodic specials. If the need arises, we may call the contact number customer’s provided to resolve an issue, however customers will never receive phone solicitation from bowtiecigar.com. We do not share any of the information provided by our customers with any other business or organization, for any purpose or reason whatsoever.

If at any time you no longer wish to receive emails or wish to have your account terminated, please contact us via email. Include as much info as possible with your request such as your name, address, and telephone number. Upon the receipt of your request we will promptly delete you from our systems.

Return Policy

Cigars:

Bow Tie Cigar Company customers have 21 days from delivery of merchandise to return any cigars. All cigar returns must be reported within 2 business days of receipt of merchandise, to be eligible for a refund or exchange. An email, including your name, contact number and order number must be sent to returns@bowtiecigar.com, expressing your need to complete a return. A representative will contact you within 2 business days to complete the transaction.

ALL CIGARS MUST BE RETURNED “UNUSED”, AND IN THE ORIGINAL PACKAGING. NO EXCEPTIONS!!!!

Bow Tie Cigar Company will pay the shipping costs, if the product arrives damaged or the return is our error. If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged an 18% restocking fee. No returns will be accepted after 21 days. We will credit you in the same manner as your original payment within 14 days of receiving the returned item.

Engraved Gift Items:

Please be very certain when entering your engraving requests into the website’s order screen!!!!

IMPORTANT NOTE:

ALL ENGRAVED GIFT ITEMS ARE SHIPPED DIRECTLY FROM THE MANUFACTURER AND CANNOT BE RETURNED OR EXCHANGED.

 

Humidors and Accessories:

Bow Tie Cigar Company customers have 21 days from delivery of merchandise to return any humidors or accessories. All returns must be reported with 21 business days of receipt of merchandise, to be eligible for a refund or exchange. An email, including your name, contact number and order number must be sent to returns@bowtiecigar.com, expressing your need to complete a return. A representative will contact you within 2 business days to complete the transaction.

Bow Tie Cigar Company wants you to be satisfied with your purchase. If within 21 days of receiving your product, you wish to return it, please follow these simple instructions:

1) Repackage all products in UNUSED CONDITION, in original packaging.

2) Send it insured to us via UPS or FEDEX to:
Bow Tie Cigar Company
5720 N. Belt West
Suite 20-173
Belleville, IL. 62226

3) Send us an email with the tracking number, so we can monitor the arrival of the product.

 

ALL HUMIDORS AND ACCESSORIES MUST BE RETURNED “UNUSED”, AND IN THE ORIGINAL PACKAGING. NO EXCEPTIONS!!!!

Bow Tie Cigar Company will pay the shipping costs, if the product arrives damaged or the return is our error. Any humidors or accessories that arrive damaged or incorrect must be reported to us within 2 business days of receipt of merchandise, to be eligible for a refund or exchange. NO EXCEPTIONS!!! An email, including your name, contact number and order number must be sent to returns@bowtiecigar.com, expressing your need to complete a return.

If the item is returned for any other reason, you are responsible for the return shipping costs and will be charged an 18% restocking fee. No returns will be accepted after 21 days. We will credit you in the same manner as your original payment within 14 days of receiving the returned item.

 

Shipping Policy

Currently, only domestic orders are being taken. In the future, we hope to offer international shipping of our products.

Cigars:

Shipments of cigars will generally be sent via USPS. Cigar orders generally ship within 2 business days of the order’s receipt. Weekends and national holidays are not included. All cigar orders will be assigned a delivery confirmation via the USPS. The delivery confirmation will be used as your "receipt of merchandise" date.

Cigars are not shipped from the same location as humidors and accessories. Cigar shipping is free.  However, all orders will be assigned a $5.00 handling fee.

Humidors and Accessories:

Humidors and accessories are shipped directly from the manufacturer’s warehouses and generally ship either FEDEX of UPS. The shipping charges applied to these items are determined by the manufacturers. Bow Tie Cigar Company does not add additionalshipping costs to these items.  Due to the size and weight varieties of these humidors and accessories, the manufacturers shop for the best shipping prices they can attain.  We pass these costs along to our customers.

Disclaimer:


We are very sorry when this happens. Our intention is to have accurate descriptions that represent the items being offered. Sometimes the problem comes from a mistake in data entry. Other times, the manufacturer has changed the product and we were not notified or data from our suppliers may not be 100% accurate. We do our best to have everything correct, but there are too many items to make any guarantees. As with every other catalog and online publication, we are not responsible for typographical errors. If you become aware of this situation we would appreciate you notifying us.

When an error is found, we will do what we can to correct the situation. There are times when products are not available or the item description is completely wrong and the only option is to apologize and refund your money. Manufacturers make changes in production and discontinue items. Certain items may not be available regardless of how badly you would like it to be so. We regret any errors on the website and thank you for your understanding if one is encountered.